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Customer Service Team

Gerald (Jerry) Isenor, Customer Account Manager

JerryAs a Customer Service Manager, Jerry brings close to 10 years of IT and business solutions experience to Garvin-Allen. His experience in product management has added a new dimension to customer service that has greatly benefitted clients.

Before joining Garvin-Allen, Jerry honed his skills at several IT companies in the fields of marketing, business and quality assurance.

Jerry has an Advanced Certification in Business Analysis from McMaster University and an Associate Degree of Applied Science in Technology from Catonsville College in Baltimore, MD. He also has special certifications in: Nortel Net knowledge, Network+, and A+.



Michael G. Jackson, Customer Account Manager

MikeJacksonAs a Customer Service Manager, Michael brings a strong background and knowledge in the Agri and Farm Insurance business. Michael not only has a strong sense of client service and troubleshooting but his work as an insurance product configuration specialist is invaluable to clients.

Before joining Garvin-Allen, Michael honed his skills working with organizations such as Trakonic Inc. and STD Electronics.

Michael is a graduate of the Nova Scotia Community College and has a System & Design Analyst Diploma from the Atlantic Computer Institute.



Rachelle Richards, Customer Service Representative

Rachelle RichardsWith almost 5 years of experience in the insurance industry, Rachelle brings an insider's perspective to this customer support role. Her passion for problem solving makes her a natural in her role at Garvin-Allen where she focuses on first understanding client needs and then working tirelessly to find a solution that fits. Rachelle's work background includes sales of auto and home insurance as well as customer account management. Rachelle has achieved Level 2 of the Canadian Accredited Insurance Brokers License and is currently working on completion of Level 3.